How do leaders close the trust gap in a global workplace?
Built for professionals who refuse miscommunication and demand high-trust, high-performance teams
A highly practical program for leaders and professionals who need to turn everyday communication into their main tool to build trust, collaboration, and a high-performance culture.
14th – 15th September 2026 Lagos, Nigeria
Georgina Barquin
Executive Leadership Trainer | Behavioral Expert
Over 17,000 training hours delivered
Georgina Barquin is a globally experienced leadership trainer and behavioral expert, bringing a rare blend of multicultural intelligence and cross-industry exposure.
With professional experience across four countries and three continents, she has delivered over 17,000 training hours, impacting more than 7,000 executives and senior leaders. She has designed and led programs for 20+ MBA, Master’s, and multinational organizations in both English and Spanish.
Georgina is recognized for translating behavioral science into practical leadership impact, consistently achieving an outstanding 9.3/10 client satisfaction score.
Expertise Areas
Leadership & Behavioral Transformation, Negotiation & Influence, Emotional Intelligence & Micro-Expressions, and Organizational Culture & Values Alignment.
Course Overview
A highly practical program for leaders and professionals who need to turn everyday communication into their main tool to build trust, collaboration, and a high-performance culture.
Organizations rarely lose trust because of strategy; they lose it because of misaligned expectations, ambiguous messages, and difficult conversations that never happen. This course offers a clear mindset and practical tools to close trust gaps, strengthen psychological safety, and design a culture where communication supports performance instead of undermining it.
Across the two days, participants explore how trust is built, damaged, and repaired through daily interactions: meetings, feedback, decisions, emails, hybrid communication, and difficult conversations.
Key Learning Outcomes
Cultural Perception: Understand how trust is perceived across cultures and the relationship between communication and organizational culture.
Identify Patterns: Identify communication patterns that erode trust (ambiguity, inconsistencies, silence, over-explaining).
Difficult Conversations: Manage difficult conversations, feedback, and expectations without damaging key relationships.
T.R.U.S.T Framework: Learn to use the T.R.U.S.T Communication Framework to establish norms that reinforce psychological safety.
Why You Should Attend?
You don’t need transformation programs. You need better conversations. Period.
Trust = Performance Currency
No trust → no speed, no execution. Fix that, you unlock productivity instantly and stop communication leakage.
Handle Tough Conversations
No more avoiding issues. You address, resolve, and move forward—fast. Lead with clarity, not noise.
Build Psychological Safety
The real one, not a buzzword. Teams speak up → better ideas → fewer blind spots → smarter decisions.
Framework-Driven
T.R.U.S.T + BIC = plug-and-play tools you use immediately. Fix culture without big budgets. No academic drama.
Training Agenda
2-Day Intensive Face-to-Face Programme
- Improving clarity in everyday communication.
- Based on the Hawkins Model of Communication.
- Avoiding ambiguity that creates mistrust.
- Addressing 18 types of conflict.
- Managing conversations involving performance issues and tension.
- Using a structured conversation model to address issues directly.
- Delivering clear, constructive, and accountable feedback.
- Separating behaviour from judgment.
- BIC Methodology to promote accountability.
- Integrating all learning into practical strategies.
- Establishing clear communication norms and alignment.
- Creation of a personal and team communication action plan.
- Two diagnostic exercises to evaluate communication patterns.
- Roleplays of difficult conversations and feedback scenarios.
- Exploring how trust is built, lost, and repaired across cultures.
- Examining hidden communication patterns that gradually erode trust.
- Identifying common trust gaps within your own organizations.
- Exploring how everyday communication behaviours shape culture.
- Analysing real workplace situations where communication unintentionally created mistrust.
- What psychological safety looks like in practice.
- Techniques to encourage honest conversations and constructive disagreement.
- Identifying patterns like lack of clarity and avoidance of conflict.
- T - Truth & Triggers
- R - Relationships & Rules
- U - Understanding & the Unsaid
- S - Specific Agreements
- T - Tracking & Trust-Building Rituals
Who Should Attend?
This course is designed for leaders and professionals who need to turn everyday communication into their main tool to build trust.
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C-suite Executives & Senior VPs driving organizational culture.
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HR & L&D Professionals responsible for talent and team alignment.
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Sales, M&A, and Biz Dev Managers negotiating and managing external relationships.
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International Relations & Operations Managers ensuring smooth global delivery.
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Entrepreneurs, Founders & Project Managers navigating diverse team dynamics.
Course Deliverables
Everything you need to lead a high-trust, high-performance team
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Certificate of Attendance
Official recognition of your behavioral leadership training.
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Digital Course Materials
Soft copies of all training resources, roleplays, and case studies.
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Practical Frameworks
Techniques for behavioral analysis, BIC Methodology, and the T.R.U.S.T Framework.
Investment & Registration
Event Code: CS-TGW-005 | 14th – 15th September 2026 | Lagos, Nigeria
1 Delegate
USD 1,295Per delegate
Group
USD 9952 to 4 delegates
Per delegate · Best Value
Corporate
USD 7955 or more
Per delegate · All pricing excl. taxes
Enrollment Application
Payment is required within 5 working days of receiving the invoice. For 5+ delegates, contact us directly at training@corsol.net