People-First Leadership: Designing a High-Impact People Experience Culture

09th - 10th February 2026

Dusit Thani Hotel, Dubai - U.A.E.

This course provides a comprehensive understanding of leading with a people-centric approach while ensuring high productivity – two essential elements of ensuring business success (profit) and sustainability (lower staff turnover and increased morale, wellness and engagement).

Participants will learn how a people-centric approach to leadership works and they will explore a variety of these leadership strategies, practice these techniques, learn how to improve their own resilience and agility and how to create a psychologically safe work environment where staff thrive. Participants will learn how to develop a more motivational style of management, as well as strategies to improve engagement and morale. They will learn how to produce a strong, positive culture as well as strategies to improve staff wellness and productivity. Through personal sharing, case studies and interactive exercises, attendees will develop skills to improve their leadership and transition from managers to people-centric leaders.

Cindy Norcott

Cindy has spoken throughout South Africa and in Zambia, Egypt and Tanzania. Cindy has won more than 20 awards for her business excellence and her contribution to society.

Learning Outcomes

Key Topics

By the end of this training, participants will be able to:

  • Identify their existing management style and clarify their new, improved leadership approach
  • Improve their self-awareness and understand their own strengths and weaknesses as a leader
  • Conduct a culture survey to ascertain how their staff feel and consequently improve morale
  • Understand what psychological safety is and how to incorporate this into the foundation of their workplaces
  • ·mprove their leadership agility and resilience in tough times
  • Distinguish between assertive, aggressive and passive leadership
  • Enhance staff wellness and introduce tools and techniques to ensure their staff have the best chances of thriving
  • Implement productivity boosting techniques for themselves and their teams
  • Develop a motivational style that incorporates consistent personal connection, recognition and feedback

Reason

To Attend This Training

  • Understand the principles and impact of people-first leadership
  • Learn how to build and sustain a high-impact organizational culture
  • Gain tools to foster psychological safety and inclusive environments
  • Develop personal resilience and emotional intelligence as a leader
  • Discover and refine your motivational leadership style
  • Learn how to integrate wellness into team and organizational practices
  • Create a personalized blueprint to lead and influence a people-first culture

Course

Details

DAY 01

Foundations of People First Leadership

Session 1: Introduction to People First leadership

  • Understanding why people-first leadership makes good business sense
  • How to show up with a balance of productivity and empathy
  • Understanding the concept of servant leadership
  • How to create the self-awareness to understand how you are showing up and adapting your approach to the people you lead

Session 2: Building a High Impact Culture

  • How to communicate more assertively
  • Organizational and productivity tips for you and your team
  • How to have quick, effective meetings
  • How to follow up efficiently and effectively
  • How to measure what matters
  • How to manage yourself and your time and energy better

Session 3: Psychological safety at work

  • Understanding the concept of psychological safety
  • How to address conflict assertively but with empathy
  • How to regulate your own moods and emotions under pressure

Workshop & Group Activity:

  • In-person journalling and group activity to share key takeaways
DAY 02

Leading with Empathy and Motivation

Session 1: Motivational Leadership Styles

  • How to be a cheer leader, balancing praise and recognition when giving feedback
  • How to create a culture where people enjoy coming to work
  • Strategies to improve employee engagement
  • How to conduct effective one on one meetings with your staff
  • How to keep morale high

Session 2: Wellness Driven leadership

  • Strategies to improve staff well-being
  • Understanding the challenges that staff face relating to their own wellness
  • How to decrease stress levels
  • How to have boundaries while chasing productivity

Session 3: Designing your People First Blueprint

  • Delegates will develop their personal action plan to implement the learnings of these 2 days using a coaching model.

Workshop & Case Study:

  • Leadership lab – role plays, case studies and feedback to practice real-world scenarios

Course Fees

Registration Fees:

 

  • Book 1 delegate    -   Pay USD 2,795
  • Book 2- 3 delegates  Pay USD 2,595
  • Book 4 or more        -Pay USD 2,395
 
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